About 9 years ago, I saw some of Ellen's pottery in a shop in Victoria, and decided to contact her to see about doing a backsplash for my renovated kitchen. Everything was handled by email, without a single hitch or surprise. The many pieces, which were all numbered,  arrived safely, complete with a comprehensive drawing for the tilesetter to follow for installation.  It couldn't have been easier. The backsplash is still as beautiful as the day it was installed. I am so pleased and have received numerous compliments. I would highly recommend Ellen.